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Useful Information
Website policies
Our website policies are designed with you the customer in mind, to ensure that your online shopping experience with Apt Collections will be secure, efficient and hassle-free. We strive to keep our online policies consistent with our in-store company policies and procedures.
Terms of Sale
This website ("site") is operated by Apt Collections (referred to in these terms of sale as "we", "us or "our"). These terms of sale apply to your purchase of products via our site.
Privacy
Please see our Privacy Policy.
Secure Shopping
Apt Collections is conscious of the need for privacy and security for your Internet shopping experience.
We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping your information private.
Our web store has a built-in security process, this process ensures that:
- Every order has a unique number
- Every order is logged in a robust database
- All your payment details can only be retrieved by Apt Collections in an encrypted session
- Order confirmation emails are sent to you the customer
Emails
We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive emails about products, offers and promotions from us.
Every email we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will still continue to receive emails specifically related to your online orders.
Orders and Delivery
An order made via this site ("order") is an offer to purchase one or more products. When we receive an order from you, we will accept this offer by confirming via email that we have received and are processing the order.
We endeavour to deliver all products within 3-5 working days of us confirming receipt of the order, although this time frame is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.
You will be notified about the anticipated delivery charges (if applicable) when you complete the order, in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
Product Descriptions
The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s) - for more information please see our Returns page.
Returns
We stand by the quality of our products and aim to correct an order if you are not satisfied with your purchase. You can return products to receive a refund of the purchase price or exchange the products within 14 days of delivery (for any reason), provided that the products are returned in their original condition with packaging and invoice.
Pricing
The price for the products listed on this site are in New Zealand dollars and include GST and are not inclusive of delivery charges. We endeavour to ensure that all prices listed on this site are consistent with the prices offered in-store. Apt Collections reserves the right to amend or rectify any errors in pricing or product specification within 24 hours of being notified of it or after an order has been processed.
Website Terms of Use
This website ("site") is operated by Apt Collections (referred to on this site as "the Company, "we", "us" or "our"). Your use of this site is governed by these terms of use. By accessing and browsing this site you agree to be bound by these terms of use. We make this site available to you to in order to provide information about our products and services and enable you to purchase these products and services from us online. By accepting these terms of sale, you confirm your acceptance of the Terms of Use.
Intellectual Property Rights
All intellectual property on this site, including without limitation any trademarks, text, graphics and copyright, is owned by us or our content suppliers. We are the exclusive owner of all rights in the compilation, design and layout of this site.
Right to Use Site and Content
You may use this site only for the purposes for which it is provided. You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site.
You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose of in any other way without the Company's prior written consent.
If you wish to link to any part of this site, you must get the Company's prior written consent.
Your Information
Please ensure that any information that you provide when creating an account with us on this site is correct, complete and up-to-date and please advise us as soon as possible if any of this information changes or you become aware of any inaccuracy in the information you have provided. If you are providing information about a person other than yourself, you warrant that you are authorised by that person to provide that information.
You are responsible for maintaining the confidentiality of your account and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Content
We endeavour to ensure that content is current, accurate or complete. We will take steps to correct any error or inaccuracy in content that is brought to our attention in a reasonable time.
This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third-party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.
You must make your own assessment of the suitability of the content for your own purposes. You are solely responsible for the actions you take in reliance on the content on, or accessed through, this site. We may change the content on this site at any time without prior notice.
Force Majeure
We will not be responsible for any delay or failure to comply with our obligations under these terms of sale if the delay or failure arises from any cause which was beyond our reasonable control. This does not affect any of your statutory rights.
Consumer Guarantees Act
If the products are subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have statutory rights and remedies which are not excluded nor limited by the above provisions unless you are acquiring the products for business purposes, in which case all of the above exclusions and limitations will apply and the CGA will not apply.
All Liability Excluded
To the extent permitted by law: All warranties, representations and guarantees (whether express, implied or statutory) are excluded, including without limitation, suitability, fitness for purpose, accuracy or completeness of this site or the content on or accessed through it; and we will not be liable for any damages, losses or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access to or use of this site or the content on or accessed through it.
If your use of this site or its content is subject to the New Zealand Consumer Guarantees Act 1993 ("CGA"), you may have rights or remedies which are not excluded nor limited by the above. If you are using this site or its content for business purposes, the above exclusions and limitations will apply and the CGA will not apply.
Additional Terms
Additional terms and conditions may apply for certain products or services which may be available through this site and any such additional terms and conditions must be read in conjunction with these terms of use.
Amendments
We may amend these terms of use from time to time, so you should check and read these terms of use regularly. By continuing to use this site after any such amendment, you are deemed to have agreed to the amended terms of use.
This site and its content is made available for the purposes of shopping online with Apt Collections providing information about Apt Collections’ products.
Reproduction of the images and text on this site for any other purposes is prohibited.
All images and textual content on this website are copyright © Apt Collections.